Plinth Blog Special Needs Parenting


An Open Letter to General Electric

To whom it may concern,

Normally, when I have an issue with a product, I take it directly to the company that produced the product. I often will write a letter which I euphemistically call a nastrygram expressing my dissatisfaction and what steps I would prefer the company to take in order to make this right. Most companies go through the effort to do this. When a problem is so egregious that I can't think of a single thing that I would be willing to accept from the company to make things better, then I make the letter public because this problem is so awful that I feel the public should know.

Congratulations, General Electric! You have earned this status.

I live in a small community that has a number of houses that were all built within a short period of each other about 3 and a half years ago. We were offered a set of appliances for the kitchen with the base level being products that you manufactured. In our house, this consisted of a stove, an over-the-stove microwave, a dishwasher and a refrigerator. With the exception of the stove, we have had issues with every single appliance.

Microwave, model JVW1540DM5WW: the door handle came off in the hands of my 10 year-old son. The replacement handle direct from GE cost 1/3 of a new comparable unit. Screw you, I made my own using a 3D printer and spare parts in my house. The plastic piece above the door has cracked from being removed and replaced twice.

Refrigerator, model GSH25JGDDWW: both food bins are cracked, one of the light covers is broken, the ice maker routinely makes stalagtites which require defrosting the unit to remove.

Dishwasher, model GDF510PGD1WW: both racks have many patches of coating that have worn off, exposing raw metal that is now rusting. The heating coil for drying the dishes no longer works for either drying dishes or for "boosting" the temperature of water used in the washer. The unit routinely doesn't dissolve all the detergent. The upper rack washer arm routinely falls off. Dishes routinely come out dirty with a greasy coating on them. The filter needs to be cleaned every 3 days in order to have passably clean dishes.

The stove still works reasonable well. Good on you.

All of these failures have happened withing a few months of each other. This is indicates that this is the result of careful engineering. I feel like each of these appliances was designed to have a lifespan of 3-4 years. Now, critical readers may think that I just won the lottery in terms of device failure, but my community is relatively tightly-knit so I reached out to my neighbors to see if they have seen similar problems. Here are a few choice quotes:

We had an issue with the dishwasher, but it was from the very beginning. Repaired in first month over a year ago.

My 5 year old microwave already replaced!

We have had issues with our dishwasher. We have been here for two years.

This isn't surprising, Steve. I [know] someone who was pretty high up in GE, and he said the only appliance worth having was the oven. He said there were a lot of issues with all of the other kitchen appliances 🙁

So there you have it. My expectation for major appliances such as these is that they should last 20 years with light maintenance, yet 3/4 of mine have failed within 4 years. You might have thought "we'll cost optimize these products so that they are attractive for the price point and will wear out in the short term so that our customers will buy replacements after they fail." And some people may think that, but not me. No. Let me make this perfectly clear: you fucked up royally. Starting with our dishwasher, I am replacing GE appliances with products made by other manufacturers and I will never purchase another GE product ever, and I strongly encourage other consumers to take a similar stance.

You made poor engineering decisions and this is what it has cost you.


Steve Hawley

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Having a Child with Down Syndrome, Part CXXIV: Oh, Teenagers

The last several weeks have been busy. That explains why my writing has been scant. The past several weeks, I've done the shopping by myself because we've needed to get it done quickly in between other events. Today was an exception, so Alice and I could go out. Alice, being 14, when into a disaffected huff at the very notion of having to go shopping with me when there was clearly TV to be watched. I asked her nicely while she was watching TV and she gave me a "but da-a-ad, I trying to do this!" and ignored my polite requests to shut everything off and come upstairs. I muttered, "OK, shots fired." under my breath and activated the kill switch the cuts power to the entertainment center. Countdown to teenage rage in 3...2...1... "DAAAAAADD!" Alice now comes storming upstairs. Both E and I let her rant, but E kept stressing that I had even said please 3 times. We sent her upstairs to go get dressed. Now began the crying jag. Mmmm...adolescent crying. I have seen this before and at this point, I think Alice's emotions run on a 4 speed transmission:

  1. Anger
  2. Crying
  3. Love

And of course neutral.

So in this case, Alice jammed the shifter from first to second, barely engaging the clutch. I let her cry it out and then reminded her that she needed to do her things if she wanted to watch a movie later. Then she down shifted into first when she couldn't get her bra on. Upstairs trip for me to adjust it and then back into second gear for her.

I decided that rather than be an ogre, I was going to try and turn the shopping trip into responsibility day. I gave her a shopping list with all the items on it. When she came down, ready to go, I let her know. Squee! And now she jammed into third gear.

She had the whole list and did it all. Mind you, she took some time to flirt with the butcher and with another boy at the store who she knew, but that's Alice. For a lot of the trip I stood back and watched her do what she needed to do. She went to get lemons and she got a man restocking produce to get the lemons for her and bag them. I went up to him while she was putting them in the cart and said, "Thank you for helping her out. That was very thoughtful, but you know she just worked you, right?" "What? Was she supposed to do that on her own?" "Oh, she can, but she got you to do it for her." He shook his head and, "and she knows it, doesn't she?" "Yes. Yes she does." "I'll keep an eye next time." "Thanks."

At the deli counter, I told the woman who helped Alice that I think we're done getting the free sample slice of cheese. "She's 14. I think it's time we work on breaking that habit." "I'll get the word out." "Thanks."

It does take a village, doesn't it?

Alice did a great job shopping. We stopped at Trader Joe's and picked up some extra items and then had a Taco Bell lunch. Again, let's layer on some more responsibility. I chose not to get her a spork for eating the taco detritus, which of course Alice noticed. I sent her off to get it on her own, which she did. We ended up spending a lot of the day together, but afterwards I think Alice and I had about enough of each other and got back into prickly interactions, but it was good while it lasted.

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This is not a writing post. This is just a picture post. My daughter is 14 which is hard to believe (said every parent ever). Alice was born on March 20th, the day before World Down Syndrome Day. Why is March 21st World Down syndrome day? Because it is 3/21 which is a shorthand for Trisomy 21, the more formal name for Down syndrome.

This is Alice opening a gift - see her using two hands? Gifts are great for that.

We opted for 1 candle instead of the 14 candle fire hazard. I'd intended to get those large number candles, but they didn't make it onto my shopping list. So instead, I printed out a nice 14, cut it out and used it as a stencil with cocoa.

Alice requested vanilla cake with vanilla ice cream. It is, of course, gluten free and I knocked together a quick vanilla buttercream frosting.

How can you not be happy on  your birthday?

E knitted Alice a nice shrug and she's wearing a bracelet that her brother made her.

Happy birthday Alice, and happy World Down Syndrome Day.

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Having a Child with Down Syndrome, Part CXXIII: More Cooking

In our current society in the United States, it is not necessary to be able to cook beyond operating a microwave. Unfortunately, most of what you will get from experience will be unhealthy, expensive, revolting, or all three in some measure.

Cooking for Alice, in theory, has an additional challenge: no gluten, as she has Celiac disease which comes along with Down syndrome at a rate of 7-16%. In practice, it's not that much of a challenge if you are prepared to read labels and to cook from scratch ingredients most of the time, which is something that we have done in our house anyway, so it's not so much of a big deal.

Every couple of weeks, I try to do some cooking with Alice, usually from a recipe and at her current state of development, she can read a recipe if she concentrates but needs help following every step. So I give her the recipe and let her tell me what ingredients I need and I get them out. It's not a complete mise-en-place, but it's close enough. I think that in my copious spare time I could rewrite recipes to be more accessible for her, but sometimes you just have to work with what's in front of you.

This time around, I saw a recipe from Alton Brown for oatmeal banana bread and it looked like it would be a good candidate for modification to make it gluten-free. The first thing to work with is the oats. Oats are in theory gluten free, but may be processed in a facility that also processes wheat and that's no good. Also, be aware that some people with Celiac disaease also have problems with oats because of the gliadin protein. So we started with Bob's Red Mill Gluten Free Oats.

which will at least be free from cross-contamination. Then we set up my pseudo mise:

For most recipes, a mise-en-place doesn't help me, but I'm not doing this. Alice is doing it and organization will set you free. Brown's recipe calls for all-purpose flour, but we're going to use Namaste gluten free flour. No GF flour will ever be a perfect substitute because of the missing proteins, but for this recipe it will work because banana bread is not bread. It's cake. Cake has different requirements and textures and GF flour is closer to cake flour so it is what is.

I had Alice work through the steps and tried to get her to do as many of the steps as possible.

The food processor is a little scary because this is not a device that I want Alice to try to use on her own, but it requires 4 separate steps before it runs, so I'm pretty sure that she won't be able to do this on her own.

I let Alice inspect the batter after each egg and let me know when it was all mixed in.

Here is where the rubber meets the road. Alice didn't want to work her stroke-affected hand, but I'm sorry, she needed to peel the bananas with two hands (works so much better). And hey look, I chose the bowl with the handle on it because mashing bananas is fun and even better when you need to use two hands.

Batter goes in pan.

Loaf comes out of oven to cool.

And into slices.

And it's nice when it gets served with a nice dollop of whipped cream.

In the end, Alice and I got to spend time together that was a positive learning experience for her and time when she's not actively yelling at me. And it was delicious.

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Not Sure Where This Goes

A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.

-Robert A. Heinlein

This is not a special needs parenting blog per se. It doesn't fit in my tech blog either, but given the two it feels like it fits better here. I've read a ton of books and for authors that I like, I usually try to read their entire work. I've read a lot, but not all, of Robert Heinlein. There is some of his work that I truly like, but he's hit-or-miss. This quote is one of my favorites, though. When I was taught technology in Hatfield, I put this quote up on my walls going around my room with one item on a single piece of paper. At present count, I've done 15 of these personally, just shy of 80%, which I take as a matter of pride.

Another thing that I take as a matter of pride is cooking for my family. Part of it comes from a Yankee stinginess wherein I know that I can feed my family is a way that is frugal and healthy. Part of that is a product of my upbringing. My mom, quite honestly, was not a terrific cook, although there were some things that she cooked quite well. What I mean by this is not what my mom cooked, but rather the things to which we had access. When I was young, there were two chefs that I saw on TV: Graham Kerr and Julia Child. I remember a time when Julia child did a recipe for Chicken Kiev. My brother Pat spotted it and mapped out every time when it was being broadcast. He watched it at every available time and took notes and then made it with help from my mom.

When I was in college, I watched Jeff Smith (the Frugal Gourmet) and once in a while, Martin Yan. From these, I tried new things, some which worked and some which didn't. Both the successes and the failures were learning experiences and encouragement to try more. When I was moved to Silicon Valley, I discovered farmer's markets, which were a fantastic source for fantastic produce. Inevitably, I would buy too much. So what do you do? Throw it away? Of course not - I took up canning. In one year, I remember that I canned something on the order of 10 gallons of jams, jellies, and chutneys that I gave out as gifts as well as enjoyed at home. I was inspired by a co-worker, Treve Bonser, who made fantastic pastries and sweets and brought them in to work. I asked him why he did this. He said that once in a while he wanted a cookie, but you can't make one cookie so he brought in the rest.

All of these things were formative experiences.

So here's what I've got tonight. I roasted a chicken for dinner - no big deal. After we were done I put the carcass into the slow cooker along with wilty vegetables from the fridge and some herbs, topped it up with water and set it go. When it's done I'll have close to a gallon of chicken broth which is way, way better than anything that you can get in a can. More often than not, I end up with something close to chicken gelatin when it cools. Then comes homemade soup. Why? It tastes good, it uses leftovers and has way less salt than anything you get in a can, and quite honestly, making soup doesn't take that long. Or I'll use it to make rice. Or as a basis for a sauce. Chicken broth is like a 2x4, just waiting to be used for any number of things.

And then there are the sales at the store. Our local grocery store often does "buy one, get two free" sales. I keep my eyes open for those and do my best to take advantage. For example, last week they mushrooms for sale. So what do you do? Can them.

Mushrooms, garlic, onion, peppercorns, salt, vinegar, water turn into a jar full of umame.

And all of this I take with pride. I do my very best to provide my family with healthy food cooked from good quality ingredients that are, if possible, grown locally (and many times from our back yard).

Why yes, my house is a mess. Why yes, I'm routinely behind on home maintenance. Why yes, there are three loads of laundry that need to be folded.

You pick your battles and you set your priorities as you see fit. This is how I've set mine.

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Having a Child with Down Syndrome, Part CXXII: Patience

Ed: Yeah.  No disrespect or nothing, but like how long is this going to take?

Master: Tae-Kwon-Leep is not a path to a door, but a road leading forever towards the horizon.

Ed: So like, what, an hour or so?

Master: No, no.  We have not even begun upon the path.  Ed Gooberman, you must learn patience.

Ed: Yeah, yeah, patience.  How long will that take?

I took my kids to a movie today and met up with a friend of ours and her son. I think for both of us parents it was to get some respite. Yesterday was an 18 hour day and I figured I'd probably get at least a half hour nap during the film. Alice, of course, was very excited about the movie and grabbed her purse because she wanted to get popcorn and a soda. Like many other things, I tried to make sure that this experience would be as independent as possible. This means that Alice does all the talking and has to respond to the questions and does as much as she can without depending too much on me.

The other parent remarked to me that she was impressed at how patient I was with Alice. This stopped me cold and I couldn't really respond to it well as I've had very little patience with Alice recently, so I did my very best to deny the compliment or at least write it off as routine.

And because I overthink things a lot, I tried to figure out where my patience actually was in this. A lot of what I was going on was steps and scaffolding that we have done for years with Alice, but I think where my patience was today was not with Alice but instead with the young man working the register at the theater. Alice, more or less, knew what she had to do. He knew what he had to do, but not in this context. So instead of really being patient with her, I was instead patiently training him to work with Alice in this transaction. I made eye and head motions to direct his attention to her and not to me and to ask questions to her and not to me. At one point, I said directly, "this isn't my transaction; this is hers." to refocus him. It all worked out well. But I'm pretty sure that my patience was with him and not with my daughter. Or maybe it's just patience disguised under familiarity with Alice. I'm not entirely sure because, after all, I wasn't firing on all cylinders and was still looking forward to my nap.

So yeah, patience? Can I get that now?

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Having a Child with Down Syndrome, Part CXXI: More Self Care

Alice has been having an challenging time taking a shower in a reasonable amount of time. We made a decision last year that as a teenager, Alice should take a shower every day. Alice clearly doesn't want to do this and does everything that she can to drag the process out. This past week, she set a personal record of taking two hours to get through the process and that's with repeated reminders from us to get on task ("OK, OK! I doing it!"). We had tied success in getting the job done tied to an activity after showering. Nope. No good.

After that night, E&I both decided that we've had enough of that nonsense, so we tied her performance to a food reward, since recently Alice has been thinking mostly with her stomach. I don't like using food as a reward. I really don't, but 2 hours in the shower? No. Just no.

And for the record, what's up with this? Clothes scattered on the floor, door open, and she's in the shower. Well, 1 out of 3...

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Having a Child with Down Syndrome, Part CXX: Try to Say Yes

This morning started with conflict between me and Alice. Alice has a big problem with impulse control. If she sees something that she wants to touch, even if she knows that she shouldn't, she does. This is a perpetual problem and we haven't had a lot of success with it. This morning, Alice went into her brother's room. I noticed that his door was open instead of closed and let him know that I was going to close it. Before I could get to the door, Alice came out looking tremendously guilty. Time out-ularity ensued.

I should point out that at this point in Alice's life, she spends a lot of her time-out yelling at me. For the most part, I believe that this is a tantrum and that a tantrum loves an audience, so I usually let it go, but this is also at odds with my belief that Alice should be allowed to make a choice in the matter. If she keeps up with the yelling, her timeout will last longer. I let her know once, twice, OK fine, at this point this is on you, Alice.

Finally, she took her timeout and was released. She came down and I was working on our menu. While I was doing this, she took out a cookbook and put on an apron and let me know that she wanted to make cheesecake.

Not this recipe. Lime cheesecake on the next page. Huh. My immediate reaction was to say 'no' because of how she acted this morning, but she was showing a fair amount of initiative, so I decided to reward that. I sat her down and put the menu in front of her and we started doing a new thing. I started showing her how to make a shopping list from a menu. We looked at each item and went through what we needed to make that meal and added the items to the list. Then I pulled the cookbook out that she had grabbed and started going through each of the ingredients. Alice read them and then spelled them for me. I didn't ask for that. She did that on her own. Nice! I also asked her to pick things from the global shopping list to put on her shopping list. That also worked out well.

In the store, I got one of those nice parenting moments. Alice went to the deli counter and ordered some cheese and after she got it, I heard her say to herself, "Nailed it!" as she put the cheese in the cart. I had to turn my back so she didn't see me laughing.

Once we got home and after I put the groceries away and we had lunch, I set up a mise-en-place for the cheesecake and we got to work on it.

This is Alice putting in an egg into the custard. It's not a complicated recipe and that works well for her. Most of it is "dump and mix". Through the process, as much as possible I had Alice read the recipe and the instructions so she knew what was coming up next.

It was not an ideal cheesecake (it was really made for a 9" pan, not a 10" pan, so it was a little low and a little rubbery), but it was all the more satisfying because of Alice's pride in doing it. And this is the benefit for trying to say 'yes' in a situation when you really want to say 'no'.

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Having a Child with Down Syndrome, Part CXIX: Self Care

First bit (not about self-care), I had given Alice a snack today after school: her usual, corn chips and guacamole, or in Alice's words, "broccoli-moley". I had turned my back and Alice grabbed a tangerine, peeled it and ate it. Now, if you've been reading this blog you know that Alice had a stroke and her right hand doesn't work so well, especially fine motor. Imagine trying to peel a tangerine under those circumstances. Right. Hunger is quite the motivator.

When we set up Alice in her room in this house, E set up an Ikea desk and vanity complete with a caddy for personal care items including a hair dryer. E taught Alice to use the hair dryer, but Alice has trouble doing that independently. She dries her hair on one side really well and the back and the stroke affected side not so much. She also holds the drier right against her scalp, causing herself burns. Seriously.

So what do you do? Change the technology.

E picked up one of these older hair driers and  Alice is doing fine with it. It takes her a little longer, but that's not a bad thing.

Every step helps her get better at taking care of herself on her own. Now if she could only take a shower in under 45 minutes.

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Having a Child With Down Syndrome, Part CXVIII: Secret Handshake

Alice is a very touch oriented child. She seeks touch as a constant reward and doesn't follow social conventions for personal space, which is a constant uphill battle. School has done a good job of substituting high-fives for hugs and has gone a long way to help educate her peers as well so that the boundaries are firmer.

In a similar vein, Alice and I have our own "secret handshake" for accomplishments. It goes: high-five, knuckles, elbows (see above), shoulders.

It's goofy, but I like it for that very same reason.

Shhh...don't tell.

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